Frequently Asked Questions

Horizon is an agentic AI platform where you deploy Apps, Agents, and Skills to automate business workflows. A three-tier agent system — Operator, Department, and Process — works together to orchestrate your organization.

Horizon uses a three-tier agent system: Operator agents provide company-wide orchestration, Department agents manage team-specific workflows, and Process agents execute individual tasks. They work together autonomously with built-in quality checks.

Horizon offers native connections to Slack and Microsoft Teams, with more integrations being added regularly. No middleware or third-party connectors needed.

Security is our top priority. Visit our Trust Site at trust.alpine-anchor.com for detailed information about our security practices, compliance certifications, and data handling policies.

Tokens are the universal currency in Horizon. Each AI agent execution consumes tokens based on complexity. Your plan includes a monthly token allocation, and you can purchase additional tokens at $99 per 1,000 tokens.

Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you get immediate access to additional tokens and features. Downgrades take effect at the next billing cycle.

You can set up auto-refill on your token wallet to automatically purchase additional tokens when your balance runs low. You can also set department-level budgets with threshold alerts and overage policies.

Yes — our Free plan includes 1,000 tokens at signup and access to core tools (Boards, CRM, Forms, and Horizon OS — Company, Profile, Goals, and Altitude Checks). No credit card required. Upgrade to Launch, Navigate, or Summit anytime as your needs grow.

Yes, for organizations with advanced needs, we offer custom enterprise plans with dedicated support, custom integrations, and SLA guarantees. Contact us to learn more.

Annual billing saves you approximately 10% compared to monthly billing. For example, the Navigate plan is $199/month or $2,150/year (saving $238 annually).