Services Privacy Policy

Last updated: November 9, 2024

This Services Privacy Policy explains how Alpine Anchor (“we”, “us”) collects, uses, shares, and protects the personal information we collect about individuals (“you”, “yours”) when you use the websites we operate and the services we provide.

This Services Privacy Policy does not apply to our processing of the personal information of our business customers’ consumer or end customer. We process that consumer or end customer information on behalf of our business customers in our capacity as a service provider / sub-processor. Our processing of that information is governed by our agreement with our business customers.

Please read this Services Privacy Policy before using our Services or submitting any personal information to Alpine Anchor and contact us if you have any questions. By using the Services or otherwise providing personal information to us, you agree to the practices described in this Services Privacy Policy. If you do not agree to this Services Privacy Policy, please do not access the Services or otherwise provide personal information to us.

This Services Privacy Policy constitutes an integral part of our Master Services Agreement.

1. Definitions

A. Services or Service refers to the Sites as well as Alpine Anchor’s automation and analytics platform, tools, mobile applications, documentation, and related services.

B. Sites include alpine-anchor.com and other websites under the alpine-anchor.com domain used for the delivery of the Service.

C. Users include subscribers to Alpine Anchor’s platform as well as visitors who use or otherwise interact with the Sites and Services.

2. Personal Information We Collect

We collect personal information about you when you provide information directly to us, when third parties such as our business partners or service providers provide us with personal information about you, or when personal information about you is automatically collected in connection with your use of our Services.

A. Essential Account Data

We receive personal information directly from you when you provide it to us as part of creating an Account, including at least:

  • Name
  • Email address
  • Password

B. Profile Information

We may collect contact information and related personal information, relating to present and prospective customers from various sources, including offline marketing activities. This personal information may include:

  • Name
  • Phone number
  • Role/Title
  • Company name
  • Physical Address
  • Additional/substitute email addresses
  • Social media ids and profiles
  • IP address
  • Device id
  • Browsing and/or search history

C. Billing Information

For all paying Users, we maintain a record of Service subscriptions, invoices, billing and payment information. Payment information is processed through our secure third-party payment processor.

D. Connection Data

If you access our Site or Service through a third-party service, or connect an application to Alpine Anchor, that third party may pass certain information about your use of its service to Alpine Anchor.

E. Form, Email and Chat Data

You may voluntarily submit to us, and we will retain and process information from Web forms and other online communication systems including email and chat applications.

F. Usage Data

Alpine Anchor will compile statistical and other information related to the performance, operation and use of the Services, and data related to identifiable Users’ usage of features and functionality within the Services.

3. Use of Personal Information

Alpine Anchor collects and uses personal information to:

  • Provide its Service to Users
  • Provide support and maintenance
  • Provide personalized content
  • Contact and communicate with you about the Service
  • Process billing and payments
  • Troubleshoot problems
  • Analyze usage of our Services
  • Comply with applicable laws and legal process
  • Protect our intellectual property rights
  • Enforce our Terms of Services
  • Prevent fraudulent or illegal activity

4. Sharing

A. Third-Party Service Providers

Alpine Anchor shares personal information with its Affiliates and third-party service providers (such as credit card processors, support services, and hosting partners) to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high-quality User experience.

B. Other Information Sharing

We may share personal information to respond to subpoenas, court orders, legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such personal information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

The Service contains links to websites and applications other than the Service. We do not determine and we are not responsible for the privacy practices or content of websites and applications operated by third parties.

6. Correcting, Updating or Deleting Your Information

You may update or change the personal information you have provided to us by logging into the Service. To request deletion, correction or updates of your personal information, contact us at [email protected].

7. Data Retention

Alpine Anchor will retain your personal information for a period of time consistent with the original purpose of collection or as long as necessary to comply with our legal obligations, maintain accurate records, resolve disputes, and enforce our agreements.

8. Security Measures

We seek to protect personal information using appropriate technical and organizational measures based on the type of personal information and applicable processing activity. However, no Internet or e-mail transmission is ever fully secure or error free.

9. Children’s Personal Information

Alpine Anchor does not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Service.

10. Changes to the Services Privacy Policy

We may, in our sole discretion, modify or update this Policy from time to time. When we post changes to this Services Privacy Policy, we will also revise the “Last Updated” date appearing at the top of the Policy. Your continued use of the Service after the publication of any updated Services Privacy Policy shall constitute your agreement to be bound by such changes to this Policy.

11. Contact Us

If you have questions regarding this Policy or about Alpine Anchor’s privacy practices, please contact us at:

Alpine Anchor, LLC PO Box 535562 Grand Prairie, TX 75053 Email: [email protected]